Proposal:Inspector generals, ombudsmen, and little guy advocates

From Strategic Planning
Status (see valid statuses)

The status of this proposal is:
Request for Discussion / Sign-Ups

Every proposal should be tied to one of the strategic priorities below.

Edit this page to help identify the priorities related to this proposal!

  1. Achieve continued growth in readership
  2. Focus on quality content
  3. Increase Participation
  4. Stabilize and improve the infrastructure
  5. Encourage Innovation

If not English, in what language is this proposal submitted?:


Good organizations have inspectors general, ombudsmen, and advocates for customers and 'little guys' who get caught in the system. Wikipedia should have the same.


Appoint people for positions of inspectors general ombudsmen and advocates for the 'little guy/gal', whose specific mission is to challenge the instincts of organizational hierarchy, administration, and bloat, in favor of people who actually do work and contribute positively to the project, and those who read it and use it.

They should reach out to good editors who leave wikipedia, and be an officially sanctioned voice of the users and low level editors, and readers, to speak to the higher ups at wikipedia who otherwise might live in a bubble without any legitimate honest feedback.


There are a number of good editors and admins and readers who get fed up with the bureaucracy, the errors of judgement of the system, and simply get discouraged. This over time will tend to encourage barnstar-collectors and politics-players instead of people who want to write good articles or build a good project, as well as eventually discouraging readers.

Key Questions

1. newspapers have ombudsmen, but they are for reader's concerns, not writers concerns. should wikipedia get one for readers alone? one who is supposed to criticize writers and editors for mistakes they make? or since readers are often writers too... does the ombudsman represent both groups, to authority? or are there two ombudsmen, one for readers and one for writers?

2. how do you select the ombudsman

3. how long do they serve

4. what power do they have

5. are they payed or volunteer

Potential Costs

1. who would want the job?

2. anyone who takes it might burn out quickly

3. the ombudsman might have no effect whatsoever

4. some good customer service organizations dont have any ombudsmen

5. "it is work a company that's responsive to its customers makes sure gets done by every employee, instead of being outsourced to a lone, reviled answer-man." -- matt welch


News ombudsmen in North America By Neil Nemeth

Community Discussion

Do you have a thought about this proposal? A suggestion? Discuss this proposal by going to Proposal talk:Inspector generals, ombudsmen, and little guy advocates.

Want to work on this proposal?

  1. .. Sign your name here!