I've thought at times, we should sit down with a blank piece of paper (or screen) and ask, "what should the Wikipedia experience be like".
- I'm a new user, how should I be guided and introduced?
- I see a problem, what should my experience be?
- I'm a fanatic on something, what should my experience be? (ie, how should I find myself gradually being brought to a halt)
FT2, you just made my day! thanks, that is exactly where I have been getting to, and it talks to my "Beginning" monologue. Now, if we put your suggestion into the existing framework for Wikipedia and use it to "test" the various processes and procedures, I think we might have the litmus test we need for QC.
I am an editor. How should I feel as I work? I am an admin, what support do I need to do my job?
Yes. I'm thinking more in terms of how it should be experienced, because that tends to guide how people feel. We know how we want people to feel (broadly) - enjoy it, positive, blah. But what's the hands-on practicalities of actual experience of editing or reading, that most gets them that, and what are the things that derail it (which need neutralizing). And then, we pick a handful of points to most guide 100k editors to maximize these.